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Shipping

 

  1. Local Indonesian Delivery

We use various delivery services in Indonesia. Indonesian Locals shipments Delivery fee depends not just on Box size and weight, but also on the service provider.

 

  1. Delivery Service providers

We use third-party delivery service providers, namely Aramex, Ninja Van, Roadbull, Janio, J&T Etc. Buyer is able to choose the service provider while placing an order. We try to use the same service provider as much as possible. However, sometimes we might ship using another service provider based on their past performance or special situations.

  1. Delivery Time

Standard delivery takes 2-3 working days. This does not include Weekends and public holidays. Some service providers do not deliver to restricted areas  - that are not accessible to the general public, like Military Reserved Areas, Airport Terminals, etc.

  1. Failed Deliveries

All deliveries are traceable using the tracking number provided by email. For all deliveries valid telephone number (preferably a Mobile phone number) is mandatory. The delivery agent normally messages or calls before arriving at your place. If you are not available, you can instruct the agent to leave the goods at the doorstep or another convenient place. If you are not reachable, there will be a second attempt made to deliver the goods at no additional cost. It is recommended that you contact the delivery company and co-ordinate second delivery to avoid the return of goods. If the goods are returned to us. You need to arrange your own logistics service in coordination with our staff, within 5 working days.

 

  1. Express Delivery

We do same-day (24 hours) express delivery only in Jakarta City at special rates.

 

  1. International Delivery

 

 We ship goods across the world over Air, Sea, and Land as long as there is a service available.

  1. International delivery Service providers

For international shipment, our preferred partners are FedEx, ARAMEX, JANIO, DHL, UPS, SF EXPRESS, DPEX, and Singapore Postal Services.  

  1. International delivery cost and terms

The shipping cost is estimated after the address has been entered. For international shipments, the buyer has to bear the respective import duties and taxes. All quotation for international shipments is with the term -DAP.  Normally we do not insure the package. If you need the insurance please contact us after placing the order. Automatically estimated shipping costs are mostly accurate. If there is a huge difference we will contact you or for some reason, we are unable to ship to your address, we will contact you by email.