- Local Indonesian Delivery
We use various delivery services in Indonesia. Indonesian Locals shipments Delivery fee depends not just on Box size and weight, but also the service provider.
- Delivery Service providers
We use third party delivery service providers, namely Aramex, Ninja Van, Roadbull, Janio, J&T Etc. Buyer is able to choose the service provider while placing order. We try to use the same service provider as much as possible. However sometimes we might ship using another service provider based on their past performance or special situations.
- Delivery Time
Standard delivery takes 2-3 working days. This does not include Weekends and public holidays. Some service providers do not deliver to restricted areas - that are not accessible to general public, like Military Reserved Areas, Airport Terminals etc.
- Failed Deliveries
All deliveries are traceable using tracking number provided by email. For all deliveries valid telephone number (preferable Mobile phone number) is mandatory. Delivery agent normally messages or calls before arriving at your place. If you are not available, you can instruct the agent to leave the goods at door step or another convenient place. If you are not reachable, there will be second attempt made to deliver the goods at no additional cost. It is recommend that you contact the delivery company and co-ordinate second delivery to avoid return of goods. If the goods return to us. You need arrange your own logistics service in coordination with our staff, within 5 working days.
- Express Delivery
We do same day(24 hours) express delivery only in Jakarta City at special rates.
- International Delivery
We ship goods across the world over Air, Sea and Land as long as there is a service available.
- International delivery Service providers
For international shipment our preferred partners are FEDEX, ARAMEX, JANIO, DHL, UPS, SF EXPRESS, DPEX and Singapore Postal Services.
- International delivery cost and terms
The shipping cost are estimated after address has been entered. For international shipments the buyer has to bear the respective import duties and taxes. All quotation for international shipments are with term -DAP. Normally we do not insure the package. If you need the insurance please contact us after placing the order. Automatically estimated shipping costs are mostly accurate. If there is a huge difference we will contact you or for some reasons we are unable to ship to your address, we will contact you by email.